This is all subjective and we recommend looking at all photos provided.

Don't hesitate to get in contact and we can show you closer images of each item including a video if need be.

Mint (M – 9-10) 

Minty Fresh. May have 1 or 2 very minor flaws only seen on close inspection.

Near Mint – (NM – 7-9) 

Box is still in great shape, may have a few flaws and ware but still in a overall great shape.

Good-Near Mint

In between the two. May be just one side that isn't looking the best.

Good – (G – 5-7)

Damage is more noticeable but still looks good, especially in a protector.

Out Of Box - Yes, It's just the pop

Importing product is a costly exercise, we are always looking at keeping our prices as low as we can but we base our prices on the cost of securing the item and getting it to Symbiote Collectibles in New Zealand.

When an item is coming such a long distance there is an increased risk of damage during transit.

We take all precautions to avoid damage in the packing of the boxes in the U.S.A but in the event of minor box damage your order will proceed as planned. In the event of major damage you will be offered a full refund, either a voucher or cash back and thats up to you. We will replace if we are able to but can't guarantee that.

Import (including NFT) orders are final and can not be canceled or altered.

NFT listings with stock photos are pre-order and ETA is based on Funko/Droppp information and therefore is subject to change and is out of our control. We will get the orders out always as soon as stock arrives.

PLEASE NOTE: All import & NFT orders are FINAL. We are unable to cancel import orders due to change of mind as we order based on orders received.

(Any order that is for any reason canceled will be subject to a 30% restock fee to cover all fees generated from the sale.)

We ship all our 4 inch pops in protectors to avoid damage during shipping. If an item has been received and is not as pictured in the listing we ask you to get in contact straight away. Sending the item back so we can replace is the first step, we ask you provide pictures of any damge on the pop plus the protector, also pics of the shipping box before its been opened is helpful if the damage occured due to courier. if u have changed your mind about a product bought then we ask you ship back to us and we will refund you (please note a 30% restock fee will apply.)

If you have failed to look at all photos provided and read the description of the item you have purchased we will not issue a refund. Not all items we are brand new and some may have damage that is visible in pictures provided and a grade will be provided in the description.

We do not do refunds on any preorder items as mentions in the import section due to change of mind.

Change of Mind

Symbiote Collectibles does not offer refunds for change of mind or incorrect purchases made.

Refunds

All refunds are at the discretion of Symbiote Collectibles and will incur a standard 30% restocking / cancellation fee. Unless the product is deemed defective or is explicitly different from the advertised product, customers may not be entitled to a refund or exchange of any kind. This fee also applies to a cancellation of any pre-order items or items not yet received by the customer. Cancellations of what we consider as "bulk" orders will strictly not be accepted. Please understand that we take measures to cover customer orders and as such will not accept any such cancellations for any reason.

In the event that a refund is issued, the customer will receive their money back in the same manner and currency in which the product was purchased, e.g. Credit Card, PayPal, Afterpay account, or Bank Transfer. In the event that the order has aged past a time frame where this is possible, please be advised that customers may be subject to refund via gift card. Please note that orders which have utilized a discount code are only entitled to a refund of the amount spent after the discount code was applied. This applies to refunds of individual items if a discount code has been applied to the whole order. The 30% cancellation fee is still applicable on refunded orders which were already discounted. Please allow up to 3 to 5 business days for your refund to be processed by Symbiote Collectibles.