Terms & Conditions

Sourcing and obtaining older and vaulted pops is not like walking into a store and picking up a product just released and in perfect condition on the shelf.

We try to list any damage on each listing with pics of all sides. If u would like pics showing each spot of damage or wear, just reach out on our Facebook page we are happy to accommodate you.

There will be no returns accepted if you buy a piece and don't read the information supplied and then dislike the condition received.

Please check out the listing properly and reach out if you are concerned.

Change of Mind

Symbiote Collectibles does not offer refunds for change of mind or incorrect purchases made.

Refunds

All refunds are at the discretion of Symbiote Collectibles and will incur a standard 30% restocking / cancellation fee. Unless the product is deemed defective or is explicitly different from the advertised product, customers may not be entitled to a refund or exchange of any kind. This fee also applies to a cancellation of any pre-order items or items not yet received by the customer. Cancellations of what we consider as "bulk" orders will strictly not be accepted. Please understand that we take measures to cover customer orders and as such will not accept any such cancellations for any reason.

In the event that a refund is issued, the customer will receive their money back in the same manner and currency in which the product was purchased, e.g. Credit Card, PayPal, Afterpay account, or Bank Transfer. In the event that the order has aged past a time frame where this is possible, please be advised that customers may be subject to refund via gift card. Please note that orders which have utilized a discount code are only entitled to a refund of the amount spent after the discount code was applied. This applies to refunds of individual items if a discount code has been applied to the whole order. The 30% cancellation fee is still applicable on refunded orders which were already discounted. Please allow up to 3 to 5 business days for your refund to be processed by Symbiote Collectibles.